Shipping policy
At White Kailash, every order is prepared with care and dispatched promptly, ensuring your handcrafted Khadi shirts reach you in perfect condition.
We work with trusted third-party delivery partners to deliver across India.
🚚 Dispatch & Delivery Timeline
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All confirmed orders are dispatched within 24–48 hours, excluding Sundays and public holidays.
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Delivery timelines vary based on location and courier availability but typically range between 3–7 working days within India.
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Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real time.
📦 Shipping Charges
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First dispatch is free of cost for all domestic orders.
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In cases where delivery fails due to incorrect address, pincode, or mobile number provided by the customer, an additional shipping fee will apply for re-dispatch.
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Please ensure all shipping details are accurate at checkout to avoid delays.
🧾 Delivery Exceptions
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If your area is not serviceable by our courier partners, our team will reach out to arrange an alternative delivery method or issue a full refund.
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White Kailash is not responsible for delays caused by unforeseen logistical issues, weather conditions, or other external factors once the parcel has been handed over to the courier partner.
🔁 Return or Missing Item Support
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In the rare event of a damaged product or missing item, please share clear images and order details within 24 hours of delivery at returns@whitekailash.in.
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Once verified, our team will initiate a return, replacement, or refund as per our Return & Exchange Policy.
📍 Additional Notes
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Shipping is currently available Pan-India only.
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We do not support international shipping at this time.
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Orders are processed Monday to Saturday. Orders placed after 2 PM are handled on the next working day.
✨ Our Commitment
Every White Kailash package is more than a parcel — it’s a piece of India’s craft heritage.
We take every measure to ensure your order is delivered safely, beautifully packed, and on time.