Shipping policy

At White Kailash, every order is prepared with care and dispatched promptly, ensuring your handcrafted Khadi shirts reach you in perfect condition.
We work with trusted third-party delivery partners to deliver across India.

🚚 Dispatch & Delivery Timeline

All confirmed orders are dispatched within 24–48 hours, excluding Sundays and public holidays.
Delivery timelines vary based on location and courier availability but typically range between 3–7 working days within India.
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real time.

📦 Shipping Charges

First dispatch is free of cost for all domestic orders.
In cases where delivery fails due to incorrect address, pincode, or mobile number provided by the customer, an additional shipping fee will apply for re-dispatch.
Please ensure all shipping details are accurate at checkout to avoid delays.

🧾 Delivery Exceptions

If your area is not serviceable by our courier partners, our team will reach out to arrange an alternative delivery method or issue a full refund.
White Kailash is not responsible for delays caused by unforeseen logistical issues, weather conditions, or other external factors once the parcel has been handed over to the courier partner.

🔁 Return or Missing Item Support

In the rare event of a damaged product or missing item, please share clear images and order details within 24 hours of delivery at returns@whitekailash.in.
Once verified, our team will initiate a return, replacement, or refund as per our Return & Exchange Policy.

📍 Additional Notes

Shipping is currently available Pan-India only.
We do not support international shipping at this time.
Orders are processed Monday to Saturday. Orders placed after 2 PM are handled on the next working day.

✨ Our Commitment

Every White Kailash package is more than a parcel — it’s a piece of India’s craft heritage.
We take every measure to ensure your order is delivered safely, beautifully packed, and on time.